We want to bring you fashion trucker hats, caps, apparel that you love, so if for any reason you're not happy with your purchase, we'll put it right.

 

Products must be returned in the state in which they were sent. Original, unworn, unused, unwashed, and undamaged condition (physical & odor damage, such as, but not limited to; cigarette smoke, strong body odour) with any tags still attached and luxury packaging. Please check that your item(s) is in good condition and fits you before use. Refunds will be processed upon satisfactory receipt of the returned goods. We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges (these will vary depending on payment option).

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its PARTCH® original luxury packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@partch.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@partch.co.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, such as customized goods (custom products) (such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

All sale items are final sales. No returns.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We will refund your payment same day minus the costs of initial shipping, packing and payment processing charges (these will vary depending on payment option).

 

If you have been sent a fautly product you need to notify us via emailing contact@partch.co within 48 hours of receiving to organise the replacement.

 

If you have any questions or concerns, do not hesitate to contact us to assist. Email: contact@partch.co